Carpet looks like it is 20 years old. Twists pull right out.
Carpet was less than 2 years old when I filed a claim. They sent out this so called independent claims adjuster. That was a joke! His report said there is nothing wrong with the carpet and to my surprise I read online the same thing has happened to so many customers with the same complaint as mine.
They do not uphold their warranties! Do not buy the smarts strand cozy comfort carpet. As a matter of fact do not buy Mohawk anything. Purchased this carpet in 2016.
They also told me if I did not like what their independent adjuster said hire one that they give you and pay for them to come out. Those guys are for Mohawk not the consumer. Years ago I had purchased some Shaw carpet and there was a problem with it which can happen.
Shaw came out and replaced it immediately. Should have stayed with Shaw they honor their warranties.
Review about: Mohawk Industries Carpet Warranty.
Reason of review: Warranty issue.
Monetary Loss: $2800.
Preferred solution: Replace my carpet.
I didn't like: Poor product, Customer service, Poor quality and poor service, Dco flooring did not back up my claims against mohawk.