Take a little more time to read this long complaint! The SmartStrand carpet we purchased a little over a year ago is terrible.
We had carpet in our home for 26 years that lasted through three boys and two dogs. It was a light beige and stood up against everything. We had to replace it because a light bulb in in the living room exploded (GE Reveal) and burned the carpeting. We decided to re-carpet most of the house.
Within a few months after it was installed the carpet started showing abnormal wear. It was and remains ugly. I understand the effect is called corn-rolling(?). The retailer came out and looked at it, took a sample and sent it in to Mohawk's lab for testing.
He got the results back and told me that my claim was denied based upon the inspector report and fiber testing. He said, "This needs to be taken beyond just test results and inspection - it is just simply ugly for it's age and quality!" So, this is not just my testimony but the comments of the retailer. He continued, "We feel that this is not an acceptable product and appearance at all. I will follow up with you later this week allowing Karastan to review my concern." This was in January, 2017.
Later that same month two people contracted by Mohawk Industries came to my home to inspect the areas. They did whatever they do and I have not heard back from anyone since. It's been eight months. No, the retailer is not willing to make this right.
He just sells the crap!
Just apologies but no rectifying action. If anyone knows of a lawyer that would like to work with so many dissatisfied customers I would be interested to join in a class action lawsuit.
Product or Service Mentioned: Mohawk Flooring Carpet Flooring.
Reason of review: Bad quality.
Monetary Loss: $12000.
Preferred solution: Let the company propose a solution.
I liked: That i can do this online, Ease of use.
I didn't like: Poor quality.