Mohawk Industries
Reviews and Complaints
Mohawk SmartStrand carpet is defective
Add me to the growing list of consumers dissatisfied with Mohawk Carpet. I had this installed on a staircase leading to a room downstairs.
I am a single person and the stairs do not get a lot of use. I paid a high price for SmartStrand carpet and have a 25 year warranty. This carpet is about 18 months old. Very shortly after installation this carpet--which is a medium light color--took on a dark tone that covers 80% of the carpet.
Tried cleaning it 4 times--twice using professional cleaners. This carpet will not come clean. I submitted a claim to Mohawk--and it was rejected twice. They did not even offer a partial refund on a carpet that is 18 months old with a 25 year warranty.
I will have to replace this carpeting at my own cost. My problems with this carpet are the same that hundreds of other consumers have written about. There is something inherently wrong with this SmartStrand model of Mohawk carpet.
many people have expressed interest in starting a Class Action lawsuit against Mohawk carpeting. If you are interested--please email me at leefintel@***.com
Preferred solution: Let the company propose a solution
Don't buy Mohawk Smartstrand!
Like other reviewers, we are having great problems with our Smartstrand carpet. Had nearly whole house done with new carpet 2 1/2 years ago--was assured it would not crush or show stains.
(We no longer see TV ads with the elephants stomping on the carpeting. Apparently Mohawk realized something!) At 12 month mark we had it professionally cleaned. Carpet cleaner stated he could tell which side of the bed my husband sleeps on! He, too, could see the crushing on one side of the bed and in other areas as well.
All doorways that get any kind of use from my husband and I are badly crushed. In reality, this carpet isn't looking much different from previous, which we'd had for 12 years! Called the retailer and explained, owner stated we'd need to have carpet re-stretched in order for an independent evaluator to check it out. We moved furniture yet again--a definite pain.
It's now been 5 weeks since re-stretching, retail owner was supposed to submit a claim and get back to us ASAP. My husband just now called him and got a complete run around. He states he is unable to get in touch with whoever at Mohawk. I should add my husband and I are retired and in our mid 60's--not a bunch of little kids running around.
I'm highly disappointed both in product and customer service. I very naively believed the warranty.
- Carpet quality and poor customer service
Preferred solution: Let the company propose a solution
Mohawk Carpet with a 25 year wear warranty is not worth the paper it is written on.
You are so right, Mohawk does not care nor does the company you purchased the mohawk carpet care - their response to me was your warranty is with Mohawk. Really?
that is why I bought from you because you are a reputable company and stand by the products you sell or so I thought. I truly believed they would go to bat for me with Mohawk but they did not. Wasted a lot of money but I am not through. I am considering getting legal assistance to recoup what my husband and I spent $4,000+ and yes longer purchase floor covering through a big box store.
Any help or advice would be appreciated. Thanks!
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Mohawk Industries - Review in Household Services category from Hialeah, Florida
SmartStrand Carpeting - Get It Off The Market
Preferred solution: Full refund
Mohawk Industries - Carpet Review from Honolulu, Hawaii
My smart strand lasted almost a year, then matted and crushed to were its trashed. Mohawk says that's normal in a household with two people.
$5000 down the drain. Please get a class action suit against these crooks!!
Lifetime warranty!! ( yeah right)
Mohawk Industries Carpet Flooring Review from Howell, Michigan
Problems with SmartStrand
Poor performing Smartstrand Carpet
- Poor quality
- Customer service
Preferred solution: Wayne Wiles to replace the product with another product less the cost of our original purchase.
2 spots keep showing up
- That i can do this online
- How long this took me
Preferred solution: Full refund
Mohawk Warranty
Keep Vigilant Against Mohawk Industries/Congoleum
- Product
Preferred solution: Deliver product or service ordered
Mohawk Congoleum Duraceramic
This is a defective product manufactured for years by Congoleum. We purchased our floor in 2008. In 2011 we filed several complaints with our county consumer board with ties to the NJ Attorney General's Office. We also had a visit from the independent inspector,sent by Mohawk.
The independent inspector (paid by Mohawk) was a complete farce!
Eventually Smart Carpet replaced this floor with a new one! ( no charge )
In a few months the same problem was occurring with our new floor! ( scratches or spotting showing base white ) Absolutely very ugly.
You must keep vigilant against Mohawk Congoleum. Our next step will be Small Claims Court
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Yes I put it in two homes and after cleaned started coming apart from the backing and seems opening up. Would love a class action suit they would not back it.
I have had carpet in my homes for over 40 years and have never experienced these problem I have with this carpet. If you do a experiment with the carpet by taking a piece and move it around a little you find it separates from backing. When I complained about the carpet the retailer I purchased it from showed me this.
Hello, this is Laura with Mohawk Flooring - I'm sorry to hear about your experience with your carpet. Did your retailer file a claim with Mohawk on your behalf?
Let me know your claim number if so, and we can advise you of next steps.
If you retailer has not filed a claim for you, just speak with them about doing so. I apologize again for your experience.
Hi there, I'm Laura with Mohawk Flooring - I'm very sorry to hear about your experience. Did your retailer file a claim with Mohawk on your behalf?
If so, just let me know the 7-digit claim number, and we can locate your claim and advise you of next steps. I apologize again for your experience.
We have had our Smart strand Mohawk carpet about four years. We hate it!
It’s warranted for 25 years and the warranty is worthless. We went to Dugan’s Paint, in Warrensburg, Missouri, from whom we bought the carpet and they did nothing to help us.
We have two rooms of this carpet that will not come clean and looks soiled in spite of multiple cleanings. We had a Mohawk rep come out and he told us our warranty was violated because we used a Dyson vacuum cleaner on it.
Hi Lee, I'm Laura with Mohawk Flooring, and I'm really sorry to hear about your experience with your carpet. I understand from your comments that you've already been in contact with Mohawk, or with your retailer who would have worked with Mohawk on your behalf.
I'd still like to send your feedback to our Consumer Affairs team, and thank you for providing it - take care, and I apologize again for your experience. --Laura
The problem with the vacuum argument is dumb. If you had a cheaper vacuum that would be the problem.
I have had carpet in my homes for 40 years and have never experienced these problem I have with this carpet.
If you do a experiment with the carpet by taking a piece and move it around little you find it separates from backing. When I complained about the carpet the retailer I purchased it from showed me this.