Bought whole house of Smartstrand carpet three years ago professionally cleaned four times. Any stain ever made on carpet is still there.
It will not come clean! Lifetime warranty is deceptive. Mohawk or Lowes won't stand behind it. Numerous complaints.
Don't ever buy this carpet. I think the two companies to join their corporate monies to take advantage of the not so rich consumers. What is Consumer Affairs for? The won't do anything either.
This stain happens to be Coke. Professional cleaners can't remove it. The Mohawk inspector said nothing was wrong with the carpet. Carpet was 18 months old cleaned professionally.
They said to have it cleaned again I did. Cleaning company came out again and cleaned with their specifications per direct conversation with Mohawk. We still have same stains and more.
Embarrassing for anyone to come in my house. Class Action Lawsuit Anyone?
Product or Service Mentioned: Mohawk Industries Carpet Warranty.
Reason of review: Bad quality. Poor customer service, Very Stressful.
Monetary Loss: $5000.
Preferred solution: I need the money refunded including enough to pay installer to move all furniture that didn't exist on first installation. Punitive damages stress related. Heart attack(husband)..
I didn't like: Poor quality.