Mohawk Industries Smartstrand Area Rug Reviews

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Like other reviewers, we are having great problems with our Smartstrand carpet. Had nearly whole house done with new carpet 2 1/2 years ago--was assured it would not crush or show stains. (We no longer see TV ads with the elephants stomping on the carpeting. Apparently Mohawk realized something!) At 12 month mark we had it professionally cleaned. Carpet cleaner stated he could tell which side of the bed my husband sleeps on! He, too, could see...
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Laura.from.Mohawk

Laura.from.Mohawk Hi there, I'm Laura from Mohawk Flooring. I'm very sorry to hear about your experience with your carpet! I understand you're already working with your retailer to submit a cla...

1.0
I liked
  • Nothing thus far
I didn't like
  • Carpet quality and poor customer service
#938413
I purchased this area rug from Kohl's on 10/21/14. It's been washed at least 3 times according to the directions but the stains do not go away. I really like the color and size which is hard to come by I learned. It is still in good condition except for those two stains. I was also pleased with the price, in addition to the brand (Sonoma Life & Style.) This is a product with "lifetime stain & soil protection", and it's life isn't over yet! ...
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Laura.from.Mohawk

Laura.from.Mohawk Hi Marguerite, I work for the flooring side of Mohawk, not the area rug division, but I can send your review to the area rug folks. They will be able to advise you. Take care-...

3.4
I liked
  • That i can do this online
I didn't like
  • How long this took me
#826898