Product: Mohawk Industries Carpet Warranty Clear all filters (3 of 3 reviews match)
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You are so right, Mohawk does not care nor does the company you purchased the mohawk carpet care - their response to me was your warranty is with Mohawk. Really? that is why I bought from you because you are a reputable company and stand by the products you sell or...
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Anonymous
lee fintel

I have a major problem also with Mohawk Carpet. I bought the SmartStrand carpet from Mohawk with a 25 year warranty. Purchased this carpet 18 months ago and it is terrible. It...

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Mohawk Industries Carpet Warranty
#952014
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Be very careful dealing with Mohawk Industries and their warranties. If you don't have receipts from PROFESSIONAL carpet cleaning services for every 18 months you have the carpet, Mohawk will summarily reject your quality complaint. If you clean your carpet yourself,...
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Laura.from.Mohawk
Laura.from.Mohawk

Hi Dennis, I'm Laura with Mohawk Flooring--I saw your feedback on another as well, and I just wanted to say again that I'm very sorry for your experience with your carpet. A p...

Anonymous
unhappy mohawk ***sumer

Having a big problem with the poor wear of Mohawk smart strand carpet. Installed 8/13 in the master bedroom of a seasonal residence for 2 adults. The carpet looks wooly, soile...

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Mohawk Industries Carpet Warranty
#833109
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Mohawk Industries - Mowak Smartstrand Carpet Warranty Deception
Bought whole house of Smartstrand carpet three years ago professionally cleaned four times. Any stain ever made on carpet is still there. It will not come clean! Lifetime warranty is deceptive. Mohawk or Lowes won't stand behind it. Numerous complaints. Don't ever buy...
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Anonymous
Lee Fintel

I'll be glad to get involved with a Class Action lawsuit against this company. It is actually my sisters carpet. She bought SmartStrand and is having the same problems getting...

Anonymous
Anonymous

I'm having same issues. They need sued!! Mine lasted almost a year and then matted and crushed. Looks terrible, but Mohawk said its normal $5000 down the drain

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Mohawk Industries Carpet Warranty
I didn't like
  • Poor quality
#649881
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