Mohawk Industries Carpet Flooring Reviews

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I was required to hire a certified carpet cleaner before Mohawk would look at the problem. Mohawk hired an independent inspection whom said there was corn rowing. The pictures were horrible. Mohawk claims no manufacturing problem. DO NOT BUY MOHAWK. I must rake the carpet every day. I am out the original cost, must rake, the carpet every day, and soon, I must buy new carpet or hate my new condo. Mohawk does not warranty corn rowing. ...
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Laura.from.Mohawk

Laura.from.Mohawk Hello Linda, this is Laura with Mohawk Flooring - I'd responded to your review on another site and then saw your review here as well. I'm very sorry again to hear about your e...

A room of SmartStrand carpet almost immediately got pulls and frays. We have no children or pets and the room is rarely used. The Mohawk warranty is for "manufacturing defects" and they are the ones who get to decide that it's not a manufacturing defect! This is outrageous. A carpet being sold as sturdy and long-lasting has turned ragged for no reason--and they will not stand behind it. I would recommend being very wary of this product. We had...
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Laura.from.Mohawk

Laura.from.Mohawk Hi Janice, this is Laura with Mohawk Flooring--we'd been exchanging messages on another site, and I saw your post here. The Consumer Affairs team advised me that they'd sent y...