643 views
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Like other reviewers, we are having great problems with our Smartstrand carpet. Had nearly whole house done with new carpet 2 1/2 years ago--was assured it would not crush or show stains.

(We no longer see TV ads with the elephants stomping on the carpeting. Apparently Mohawk realized something!) At 12 month mark we had it professionally cleaned. Carpet cleaner stated he could tell which side of the bed my husband sleeps on! He, too, could see the crushing on one side of the bed and in other areas as well.

All doorways that get any kind of use from my husband and I are badly crushed. In reality, this carpet isn't looking much different from previous, which we'd had for 12 years! Called the retailer and explained, owner stated we'd need to have carpet re-stretched in order for an independent evaluator to check it out. We moved furniture yet again--a definite pain.

It's now been 5 weeks since re-stretching, retail owner was supposed to submit a claim and get back to us ASAP. My husband just now called him and got a complete run around. He states he is unable to get in touch with whoever at Mohawk. I should add my husband and I are retired and in our mid 60's--not a bunch of little kids running around.

I'm highly disappointed both in product and customer service. I very naively believed the warranty.

Reason of review: Bad quality.

Monetary Loss: $8000.

Preferred solution: Let the company propose a solution.

Mohawk Industries Cons: Carpet quality and poor customer service.

Location: Phoenix, Arizona

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Laura.from.Mohawk

Hi there, I'm Laura from Mohawk Flooring. I'm very sorry to hear about your experience with your carpet!

I understand you're already working with your retailer to submit a claim.

If you wouldn't mind sending us some info at the following site, we'll be able to follow up with you: http://www2.mohawkflooring.com/consumer-affairs/default.aspx

I'm so sorry again for your experience. Take care-- Laura

Mohawk Industries Reviews

  1. 21 reviews
  2. 6 reviews
  3. 4 reviews
  4. 1 review
  5. 0 reviews
Mohawk Industries reviews