Mohawk Industries

Since July of 2020 we have been working through Lowes asking Mohawk to take financial responsibility for a flooring that was properly installed throughout the whole house but continued to come apart at the butt-end. Not just in one spot...throughout the whole house.

After many rude communications with the Mohawk team, we ask Lowes Corporate to step in and represent our interest.

This is when we realized the poor ethical style of this organization. An inspection was scheduled to confirm the flooring's faulty construction, and a day after the inspection was canceled. Mohawk told Lowes that because this was a rental, the warranty was voided. Perfect scape strategy.

However, this was a brand-new construction, and we have had a tenant for less than one year (a single mother with a 10-year-old) Regardless of the tenancy,a flooring installed in 2020, failed six months after (while not rented) and how does an organization like Mohawk take the chance to crush real estate investing organizations with this answer.

Our request was simple, reimburse the cost of the product, and we will use the funds to have a flooring person glue together all the seams.

For us, a happy tenant was not worth disturbing to remove the full house flooring to replace the flooring with another choice.

The bottom line is, if you have a rental property, read the Mohawk (point 3 font) contract statement.

Although you won't find the statement that says... Installation on Rental Properties Voids The Warranty, the organization will wash their hands and say that this is in the warranty agreement.

We bought the waterproof laminate flooring because we were putting it in a bathroom and laundry room. Well not even a year into living in our new house and the edges of the floor are coming up.

It's like the seams are swelling, and not even in the areas that might get water drips! The guest bathroom is totally fine, but the kitchen, hallway, and other high traffic areas are really bad. Mohawk sent an inspector out after months of us asking, and the just denied the claim stating they found pet urine in the "problem areas." #1, we don't have indoor pets!! So their claim is a lie!

#2, the problem areas are most of the house...so there was imaginary pet urine all over my house? I don't think so!

I'll be fighting this. Never again will I buy from Mohawk!

I will blow up the internet to inform people how bad Mohawk engineered hardwood flooring is and how they do not stand behind their own warning I've had a floor installed for approximately two years that cost me around $10,000 that is now shipping and peeling and just overall a complete mess on top of that this floor is discontinued now so even with their lifetime finish warranty they cannot honor that their own installer who is authorized by then said this is the crappiest floor he has ever seen and he will not install it again well that's blatantly obvious considering it's no longer manufactured and yet they send out an inspector on their terms who finds nothing wrong with the manufactured product big surprise there my own two independent inspections found that this is an inferior product for flooring hands-down poorly made and poorly constructed there is no proper way to install this without having problems there excuses that it's not their issue I unfortunately now have to refer to my attorney and file suit to recover my losses I wish and manufacturer would stand behind their product is I do with anything I build

Wife and I built a new home, up graded to the Mohawk luxury vinyl floor that was defective so paid for another upgrade to a thicker luxury vinyl it’s defevtive currently sitting in a 14 month old home that is completely unlivable and fighting with the company that sold us the flooring, at this point we have no faith in any Mohawk product nor the company as a whole